Netsuite

NetSuite Options for Your eCommerce

SuiteCommerce does wonders for e-commerce

NetSuite SuiteCommerce is a specialized e-commerce platform. SuiteCommerce combines CRM, finance, real-time reporting, warehouse management, worldwide company management, and more into one convenient package. It's a complete solution for expanding businesses that are aiming to grow.

Apart from being a solid eCommerce option in its own right, SuiteCommerce's biggest advantage is its native connectivity with NetSuite. At the enterprise level, integrating eCommerce with ERP is a must. Choosing the natively integrated alternative might save your firm time and money by avoiding the costs and management of software customization.

SuiteCommerce is one of the most customizable platforms on the market today, in addition to the native integration. If you have competent developers around, the platform has a lot of versatility in terms of what it can do.

It can be used to handle an e-commerce website's data, sales, and payments. Additionally, it can integrate with other e-commerce sites such as Amazon, eBay, Walmart, and other big names in e-commerce.

SuiteCommerce does wonders for e-commerce

Why do I need NetSuite for e-commerce?

NetSuite understands the difficulties that any eCommerce vendor may face. For every e-commerce organization, NetSuite has built a solution that comprises Cloud ERP as the backend and SuiteCommerce as the interface. This system solves a number of problems.

Accurate dataflow

One of the primary benefits of utilizing NetSuite as an e-commerce solution is having a continual flow of data. You'll be able to take advantage of this data to optimize every aspect of your organization as it grows, as well as automate procedures that scale your infrastructure.

Separating data systems is a significant issue. Separating your ERP and e-commerce platform presents a number of problems. The first is that product, and inventory data will be stored in two different places. Some e-commerce platforms execute orders every 10 seconds, while others process only a few per day. You will lose sales if your inventory levels are inaccurate.

Efficient customer management

Customer management is another issue with separate platforms. This is more of a problem for e-commerce companies that sell to other businesses. They must keep track of customer-specific pricing, catalog pricing levels, sales history, and more. All of this real-time data is available through an integrated platform with NetSuite and Suitecommerce.

Furthermore, your customer service representative can alter pricing for a customer while on the phone. They will have immediate access to the updated costs.

Ease-of-access 

NetSuite is a cloud-based solution that replaces a variety of software and hardware applications, allowing you to focus on your business rather than your business tools. The cloud advantage of NetSuite also makes it simple to expand your organization to new locations or trusted partners. You can also use mobile devices or a tablet to access NetSuite.

Improved business process

Employees can make faster (and better) decisions with NetSuite, increasing their productivity and output. At the same time, NetSuite saves money for organizations by automating manual activities and assisting with personnel.

Organizations that rely on diverse, scattered systems and/or manual, out-of-date processes suffer from inefficiencies that hinder growth. NetSuite's software integration and automation offer increased efficiency, better visibility, and faster growth, as well as considerable time and cost savings.

Which NetSuite e-commerce Option to go for?

Even within the NetSuite platform, consolidating your range of Ecommerce alternatives might be difficult. With so many options to choose from, we produced a comparison guide to help NetSuite users understand the different versions of SuiteCommerce. We hope it aids you make the right selection for your business.

Suitecommerce

This eCommerce solution connects seamlessly with NetSuite and helps you get started and sell quickly. NetSuite offers current themes that may be adjusted to match your brand, allowing you to start selling right away. SuiteCommerce is the perfect match for most businesses, with drag-and-drop functionality in the backend, marketplace templates, rapid adjustments, and customization opportunities.

SuiteCommerce, like all NetSuite commerce products, integrates e-commerce with your operational business systems. This provides you a single view of your customers, orders, inventories, and other essential business data in real-time.

Benefits:

  • Seamless Platform Migration
  • Positive Customer Experience
  • SEO friendly
  • Native Integration with NetSuite
  • Drag and drop editing capabilities

Suitecommerce Advanced

SuiteCommerce Advanced is the SuiteCommerce offering's enterprise option. It is a full-featured enterprise solution that is equivalent to Magento in terms of capacity and flexibility. Additionally, it gives developers complete access to the core code, allowing for customization and a unique shopping experience.

SCA is intended to connect smoothly with the backend, allowing for a tailored experience from the first encounter with the brand to the end of the customer cycle.

In other words, SuiteCommerce Advanced gives organizations an omnichannel experience that is both optimal and robust. It easily connects email, social, and in-store marketing with endless online platform modifications and integration possibilities. 

Benefits:

  • Cross-sells, upsells, invoice functionality
  • Supports both B2C and B2B customers
  • Guest checkout functionality
  • Omnichannel integrations and features
  • Support multiple currencies, taxes, shipping prices
  • Drag and drop tools to edit pages and manage content

NetSuite Sitebuilder

SiteBuilder is a NetSuite-integrated legacy e-commerce solution. It comes with free access to the SSP application platform as well as SuiteApps. With this, you can improve the capabilities and features of your online selling platforms.

SiteBuilder's customization options are limited, but it includes everything you'll need to get started selling in one convenient location.

Benefits

  • Prebuilt templates for your site
  • Build Brand loyalty
  • Streamline operations 
  • Support both b2c and b2b customers

Difference between the NetSuite options

SuiteCommerce Basic has all of the functionality found in SuiteCommerce Advanced. The most essential distinction, though, is the level of control you have over them.

SuiteCommerce, in particular, does not have access to the source code, and version upgrades get installed automatically rather than manually in SuiteCommerce.

SuiteCommerce Advanced, on the other hand, allows you control over your website. Flexibility, full server-side scripting, and a more robust search engine are all the included advantages.

On the other hand, NetSuite's initial eCommerce product, Site Builder, started in 2004. Even though it has been in the market for a long time, it is still going strong.

New Site Builder website developments are uncommon but not unheard of. There are still a few old Site Builder websites that need to be maintained, supported, and updated.

SuiteCommerce, on the other hand, takes the cake when it comes to accessing NetSuite's most advanced eCommerce capabilities.

Add-ons and usable apps

Data management can be made easier by incorporating existing technologies into your NetSuite ERP or SuiteCommerce setup.

SuiteMarkets, a third-party app portal that allows you to buy SuiteCommerce and NetSuite ERP features, has announced some new projects. It's a terrific approach to find existing NetSuite ERP or SuiteCommerce solutions.

As the platform expands and additional features are added, this is something to keep in mind. Because listing solutions are free, more small apps got added to the mix. This includes order tracking, blogs, custom themes, and customer center add-ons, in addition to software firms.

Additionally, NetSuite's app platform is primarily used to notify NetSuite clients about software that interfaces with the platform. This goes beyond your typical e-commerce website and provides integrations with Amazon, eBay, and Overstock, among other popular e-commerce platforms.

More software providers are discovering significant amounts of NetSuite customers, which means they are creating smooth interfaces. This is fantastic news for NetSuite clients. It opens up another level of possibilities for tackling specific business problems.

Recommendation

If you're already using NetSuite, the SuiteCommerce module is the best choice so far.

It's Oracle NetSuite's primary e-commerce platform, and it's already built into the system. This eliminates the need for NetSuite to be integrated with the e-commerce platform. Because the system is connected with NetSuite, it provides more direct access to NetSuite data, making it easier to pull essential data.

Here are a couple of highlighted points on why we recommend SuiteCommerce:

B2B and B2C compatibility

Due to single-page applications, B2C clients can be targeted with unique promos, speedier checkout processes, and smoother buying experiences. The single-page application loads all of the JavaScript on the first load, resulting in much faster page speeds as the user navigates.

No need for an integrator platform

NetSuite has been spending more and more resources on its own platform, implying that new features will continue to be released at a quick pace.

Integration is required for any other e-commerce platform. This type of integration typically employs an integrator platform such as Celigo or Channel Advisor, which raises the overall cost.

In the case of SuiteCommerce, it is its own platform. Meaning there is no third-party application needed to integrate new features or functions.

Complete access to source code

SuiteCommerce Advanced provides unrestricted access to the source code for developers. This allows for the creation of unique customizations without worrying about code access restrictions.



Frequently Asked Questions

No FAQs Yet

Latest Articles

NetSuite ACS vs Partner Support: Which One is the Best for You?

NetSuite ACS vs Partner Support: Which One is the Best for You?Getting the proper NetSuite support can make or break your implementation and ongoing success with the platform. But how do you know which support option best fits NetSuite ACS and NetSuite partners? This blog post breaks down the key differences between NetSuite’s Advanced Customer Support (ACS) and NetSuite partner support to help you make the choice that aligns with your business needs.Is your NetSuite implementation being held back by subpar support? Don’t leave your success to chance—understand the differences between NetSuite ACS and partner support to get your business's expertise.This blog post compares NetSuite ACS and partner support to help you determine the right support approach for your organization. We’ll explore the pros and cons of each option, from availability and response times to advanced expertise and cost considerations.‍What is NetSuite Support?NetSuite support assists with the range of ERP and omnichannel commerce capabilities within the NetSuite platform. This includes troubleshooting issues and answering usage questions on:‍NetSuite Financial ManagementNetSuite Order and Billing ManagementNetSuite Inventory and FulfillmentNetSuite CRM and MarketingNetSuite SuiteCommerce SitesNetSuite Reporting and DashboardsNetSuite Workflow AutomationNetSuite Customizations and Integrations‍Reliable support coverage for all NetSuite components is crucial for businesses to keep their systems stable, meet compliance needs, scale growth, and continuously optimize their platform utilization.NetSuite Advanced Customer Support (ACS)‍NetSuite ACS enables self-service access to the company's knowledge base with operational best practice content for finance, orders, inventory, and other areas. Users can also submit tickets for technical issues across modules like financial reporting, order workflows, and custom scripts.‍Dedicated account managers provide guidance on ACS entitlements and bundle purchases. But the support itself is siloed across topic-specific teams versus taking a holistic view of each customer's business priorities.NetSuite Partner Support‍Skilled NetSuite partners have extensive knowledge of the same core areas covered by NetSuite ACS, including:‍Troubleshooting platform errors and bugsAssisting with configuration and customization issuesProviding guidance on standard functionality ‍Additionally, the best NetSuite partners supplement ACS with a wider range of complementary support strengths, such as:‍Faster response times based on focused NetSuite expertiseDirect senior-level support unavailable through standard ACSVertical domain perspective tied to industry best practicesPersonalized account management aligned to business KPIsProactive solution checkups and optimization recommendationsOngoing training aligned to changing user rolesObjective guidance untethered from NetSuite sales ‍Customers benefit from comprehensive support coverage by leveraging both ACS and a partner like Seller Universe. ACS provides the backstop of direct vendor access while partners deliver specialized knowledge and context for greater productivity. The combined approach enables issues to be resolved faster while unlocking more platform value.‍NetSuite ACS: A Complete Overview‍NetSuite Advanced Customer Support (ACS) is the vendor's own technical support offering provided to NetSuite customers. It equips users with guidance and assistance to optimize configuration, utilization, and ongoing enhancement of their NetSuite ERP platform.‍Key features and services of ACS include:‍24/7 phone and email access to NetSuite support techniciansGuaranteed initial response times based on case severity Designated account managers for support planning and entitlementsDifferent support tiers aligned to customer needs‍Levels of ACS Support‍NetSuite ACS provides varied support levels to match unique customer requirements:‍Advise: Entry-level support ideal for new customers covers basic troubleshooting and product guidance to ensure a solid onboarding foundation.Monitor: Hands-on support with a designated functional consultant who monitors milestones are met across key workflows and processes. Optimize: For customers with more complex configurations, Optimize delivers deeper and proactive support for maximum utilization. This adds a Customer Success Manager and performance assessments.Architect: The highest tier designed for global and highly customized deployments. Adds an assigned Technical Account Manager for strategic oversight.‍Benefits of NetSuite ACS‍The main benefits NetSuite customers gain through ACS include:‍Direct access to NetSuite product experts who know the software inside and outProactive monitoring and regular platform checkupsGuidance on new functionality and process optimization‍Limitations of NetSuite ACS ‍Some downsides or constraints of reliance solely on vendor ACS:‍Incremental cost increases based on higher tiers of access and supportImpersonal support issues due to high volume of aggregate customers Locked into an annual contract regardless of actual usage or value gained‍Many customers switch to NetSuite Partners for maximum ROI for their support needs.Overview of Partner SupportNetSuite partners are expert implementation and support firms focused exclusively on the NetSuite platform. They provide a range of specialized services designed to help customers get maximum value from their ERP investment. Partners play an integral role by delivering solutions tailored to each organization's unique industry, business model, and objectives.Types of Services Offered‍NetSuite partners offer various services spanning the customer lifecycle including:‍Deployment - New implementations, data migration, integrationsCustomizations - Enhancements for specialized functionalityManaged Services - Ongoing administration and support packagesOptimization - Improving and evolving usage over timeSupport - User training to troubleshooting and upgrade guidanceBenefits of NetSuite Partner Support‍Partnering with a skilled NetSuite service provider yields many benefits:‍Customized Support: Partners provide individualized guidance based on deep understanding of customer goals and contexts. This enables more impactful solutions.Flexibility: Leading partners offer flexible and modular services. Customers can mix and match offerings to meet budget and requirements.Dedicated Attention: Partners provide senior-level, high-touch engagement and accountability across a customer's journey.Types of Support Plans‍NetSuite partners mostly offer two types of support plans:Ad-Hoc PlansFor more transactional or tactical needs, NetSuite partners offer flexible Ad-Hoc support plans. Under this model, customers pay per incident or project for needs as they arise. If an organization only has periodic platform issues or minor enhancements, paying only for specific partner engagements is often the right fit both functionally and economically. The Ad-Hoc approach provides nimble support refinements without unnecessary managed services overhead.Full Managed ServicesFor companies that rely heavily on NetSuite to run business operations, Full Managed Services delivers reliable support coverage on an ongoing basis. This proactive model includes regularly scheduled platform reviews, a technical account manager, and continual optimization to improve business process maturity over time. Instead of reactive troubleshooting, managed services provide end-to-end lifecycle enablement so technology fully aligns to ever-evolving functional requirements. The highest-performing partners offer Managed Services bundled to meet budget thresholds based on company revenue or headcount.‍Comparing ACS vs Partner SupportService Flexibility‍ACS offers tiered support packages but limited ability to customize service levels. Partners provide more tailored and modular options spanning ad-hoc firefighting to optimized managed services. This empowers a better fit to needs and budget. Customization and Personalization‍While ACS furnishes access to technical experts who understand NetSuite intrinsically, the vendor relationship limits customized enhancements aligned to strategic business goals. Specialized partners both conceptualize and deliver personalized solutions factoring industry contexts. Cost Efficiency‍ACS packages risk overspending without full utilization, as high-touch options have high labor costs. Partners enable pay-as-you-go flexibility or bundled managed services, driving higher ROI. The long-term TCO with partners can be lowered by distributing costs against value and outcomes vs. fixed ACS subscription fees.Response Time and Availability‍With massive customer volumes, ACS struggles to match partners’ rapid response times aligned to individual user priorities. Partners average 2-hour SLAs for P1 issues, while ACS urgent response is 8 hours. Users praise partners for 24/7 access and hyper-care during deployments.Strategic Guidance and Expertise‍While ACS resolves tactical issues, partners excel at strategic visioning and capability enhancements per business objectives. ACS acts as a platform mechanic, while partners serve as virtual CIOs. ‍‍Why is Seller Universe the Best NetSuite Support Partner?Comprehensive Solution BreadthSeller Universe provides an unrivaled breadth of solutions spanning financials, integration, automation, analytics, and custom application development. This enables a tailored fit to address diverse pain points out-of-the-box.Global and Local ExperienceWith skilled resources across North America and APAC, Seller Universe delivers in-region support backed by an intimate knowledge of local regulations, languages, and business norms. Our teams blend deep NetSuite expertise with on-the-ground insights.Industry and Process SpecializationSeller Universe offers pre-configured solutions fine-tuned for manufacturing, eCommerce, logistics, demand planning, AP automation, and more. With 300+ projects delivered, we furnish proven, repeatable models aligned to how you operate.Technology Depth and Platform ExpertiseWith 350+ NetSuite certifications and direct participation in NetSuite's product council, our consultants offer an unparalleled technical command of the platform's multidimensional capabilities. We match this with pragmatic implementation experience.Commitment to Continuous InnovationSeller Universe builds on NetSuite's core functionality through 250+ custom SuiteApps, integrations with leading complementary solutions, and our AutomationDrive RPA practice. We commit to continuously expanding what's possible, year after year.Final ThoughtsIn conclusion, NetSuite customers have options for supplementing the vendor’s Advanced Customer Support (ACS) offerings. However, realizing maximum value requires a partner that goes beyond basic break/fix services. The ideal support partner is a strategic advisor guiding customers through the ongoing enhancement of their ERP investment. This drives innovation aligned to business goals versus just maintaining the status quo.‍Of all specialized NetSuite partners, Seller Universe stands out as the clear market leader. By combining technical prowess with pragmatic implementation experience across hundreds of deployments, Seller Universe delivers unmatched ROI. We offer more than software support – We provide customers with a trustworthy, forward-thinking partner ready to evolve systems as needs grow and change.‍