Netsuite

We’re Finally Flying to Vegas!

September 7, 2022

We’re co-sponsoring a significant eCommerce event–Helium 10’s first ever SELL + SCALE SUMMIT happening on September 19-22, 2022, at the Virgin Hotel. We’re not going alone. Here are some friends who’ll be there with us: Walmart, Amazon, Assembly, Pacvue, and so much more.

If you have businesses in the eCommerce space, this is one event you don’t want to miss. It can help take your business to the next level. It doesn’t matter if you’re just looking to start, you’ve just started, or you’ve already gained a little success in eCommerce. 

New and experienced sellers will leave the conference with industry insights, expert advice, inspiration, and valuable connections to grow and scale the eCommerce business of their dreams. - Helium 10

The Sell + Scale Summit will cover a wide range of topics, from establishing strong foundations to strengthening your brand; and finally, scaling and dominating your market. Helium 10 has assembled a diverse Industry Advisory Council (IAC) to provide objective and trusted support in creating the Sell + Scale Summit and ensuring the conference programming reflects current trends and the changing landscape of the eCommerce industry.

Meet the Sell + Scale Summit Speakers!

KEYNOTE

Gary Vaynerchuk

Gary Vaynerchuk is a serial entrepreneur and serves as the Chairman of VaynerX, the CEO of VaynerMedia, and the Creator & CEO of VeeFriends. He will be our head keynote speaker at Sell + Scale Summit amongst other highly notable eCommerce speakers.

Neil Patel

Neil Patel is a New York Times Bestselling author. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies. Fore U.S. President Obama recognized him as a top 100 entrepreneur under the age of 30 and a top 100 entrepreneur under the age of 35 by the United Nations.

Other speakers

There are other speakers yet to be added to the roster, but these are the ones that are already on the list:

  • Bradley Sutton - Chief Evangelist + Director of Training at Helium 10
  • Kevin King - AMZ Marketer of Freedom Ticket by Helium 10
  • Jana Krekic - Owner + CEO of YLT Translations
  • Rachel Pedersen - Social Media Strategist at The Viral Touch
  • Carrie Miller - Brand Evangelist at Helium 10
  • Kian Golzari - Founder of Sourcing with Kian
  • Saqib Azhar - CEO of Enablers
  • Scott Deetz - President of Northbound Group
  • Michael Lebhar - CEO of SellCord
  • Melisa Vong - CEO of Buzz Ventures
  • Mark Casey - CEO of House of AMZ
  • Izabela Hamilton - CEO + Founder of NFTOMIC 
  • Melissa Burdick - President + Co-Founder of Pacvue
  • Mina Elias - CEO + Founder of Trivium Group
  • Michael Jackness - Co-Founder of EcomCrew
  • Lazar Žepinić - Founder + CEO of Sellers Alley
  • Joe Shelerud - CEO + Co-Founder of Ad Advance
  • Gilad Freimann - CEO of VAA Philippines
  • Trevin Peterson - Owner of Amz Champions
  • Cara Sayer - Chief Sleep Officer at SnoozeShade
  • Emma Schermer Tamir - Co-Founder + CEO of Marketing by Emma
  • Steve Chou - Founder of My Wife Quit Her Job
  • Matt Remuzzi - Owner + Founder of CapForge Inc
  • Leah McHugh - Consultant at ecommerceChris
  • Destaney Wishon - CEO of BetterAMS
  • Melanie Shabangu - Tax Director + Partner at AVASK
  • Chris McCabe - CEO of ecommerceChris + Former Amazonian
  • Rich Goldstein - Patent Attorney at Goldstein Patent Law
  • Chris Lyell - CEO of TenX Growth Partners 
  • Abby Anokye - Amazon Seller and Coach at Learn with Abby
  • Luke Wechselberger - E Commerce Consultant, YouTuber, Personal Brand Developer at NBC Customs LLC
  • Cassandra Craven - Director of Social Media + Influencer Relationships at Helium 10
  • Vince Montero - Senior Product Marketing Manager for Adtomic at Helium 10
  • Izabella Ritz - CEO of Ritz Momentum
  • Burak Yolga - Founder of Forceget Digital Freight Forwarder
  • Yoni Kozminski - Co-Founder + CEO of Escala
  • Tomer Rabinovich - CEO of Top Dog
  • Janelle Page - CEO of Unifish
  • Dr. Travis Zigler - CEO of Profitable Pineapple Ads
  • Alina Vlaic - Co-founder of PressX + Founder of AZ Rank
  • Rafael Veloz - Founder of Share It Studio
  • Melissa Faurest - Sr. Director at Walmart Fulfillment Services
  • Stephanie Ng - Director of Product Management at Refersion
  • Brian Zabierek - Co-Founder of The FBA Start-Up
  • Michele Harman - Product Marketing Manager at Refersion
  • Taren King - Senior Product Manager, Adtomic at Helium 10
  • Mike Greenberg - Head of Industry at Walmart Connect Marketplace
  • Diana Finster - Head of Agency + Tech Partnerships at Walmart Connect
  • CiCi Dawn - Actress, Influencer, and Entrepreneur
  • Schrone (Shron) Hardeman - Amazon Seller Coach / Amazon FBA Seller at AMZ Power Circle Consulting
  • Kyle Kirkwood - Director of Training & Education at Pacvue

Meet Us

We are co-sponsoring the Sell + Scale Summit because we want to help passionate people like you in scaling your eCommerce brand through strong, scalable solutions and strategies.

This event is also a great opportunity to connect with industry experts and pick their brains on the latest news and practices in the business.

 Come and find us at our booth!

Our CEO and Head of Partnerships 1-2 punch combo, Martin and Charles, will be there to greet you, share stories,  and discuss solutions on how you can grow your brand exactly the way you want.

Special Promo

Watch out for our giveaways! We will be giving away merch, special promos, and other cool freebies that are only exclusive during this event. 

To show you how dedicated we are to meeting you, we’re offering $100 OFF any package for the event. Use the code S3SPSelleruniverse100 when checking out of the Registration Portal to claim your ticket.

So don’t miss out on this once-in-a-lifetime event where you can discover what’s next for the future of eCommerce. 

But Wait… There’s more!

Just in case you won’t be able to come, we’re bringing Vegas to you by extending some of our exclusive freebies here! These free offers include:

10-Hour NetSuite Support Consultation

We’ll identify the gaps in your NetSuite implementation and integration and offer a detailed action plan to get the most eCommerce value from your ERP.

Comprehensive Amazon Audit

Using our proprietary MH1 Process, we’ll show you what levers need pulling in order to build, drive, and maintain category dominance. 

Shopify Website Analysis

We show you how to unlock the true potential of Shopify+ by conducting a deep dive structural analysis of your online store.

CLICK HERE TO GET YOUR FREE OFFER from us! 

Whether it’s in Las Vegas or on Zoom, we’ll see you there!

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NetSuite ACS vs Partner Support: Which One is the Best for You?

NetSuite ACS vs Partner Support: Which One is the Best for You?Getting the proper NetSuite support can make or break your implementation and ongoing success with the platform. But how do you know which support option best fits NetSuite ACS and NetSuite partners? This blog post breaks down the key differences between NetSuite’s Advanced Customer Support (ACS) and NetSuite partner support to help you make the choice that aligns with your business needs.Is your NetSuite implementation being held back by subpar support? Don’t leave your success to chance—understand the differences between NetSuite ACS and partner support to get your business's expertise.This blog post compares NetSuite ACS and partner support to help you determine the right support approach for your organization. We’ll explore the pros and cons of each option, from availability and response times to advanced expertise and cost considerations.‍What is NetSuite Support?NetSuite support assists with the range of ERP and omnichannel commerce capabilities within the NetSuite platform. This includes troubleshooting issues and answering usage questions on:‍NetSuite Financial ManagementNetSuite Order and Billing ManagementNetSuite Inventory and FulfillmentNetSuite CRM and MarketingNetSuite SuiteCommerce SitesNetSuite Reporting and DashboardsNetSuite Workflow AutomationNetSuite Customizations and Integrations‍Reliable support coverage for all NetSuite components is crucial for businesses to keep their systems stable, meet compliance needs, scale growth, and continuously optimize their platform utilization.NetSuite Advanced Customer Support (ACS)‍NetSuite ACS enables self-service access to the company's knowledge base with operational best practice content for finance, orders, inventory, and other areas. Users can also submit tickets for technical issues across modules like financial reporting, order workflows, and custom scripts.‍Dedicated account managers provide guidance on ACS entitlements and bundle purchases. But the support itself is siloed across topic-specific teams versus taking a holistic view of each customer's business priorities.NetSuite Partner Support‍Skilled NetSuite partners have extensive knowledge of the same core areas covered by NetSuite ACS, including:‍Troubleshooting platform errors and bugsAssisting with configuration and customization issuesProviding guidance on standard functionality ‍Additionally, the best NetSuite partners supplement ACS with a wider range of complementary support strengths, such as:‍Faster response times based on focused NetSuite expertiseDirect senior-level support unavailable through standard ACSVertical domain perspective tied to industry best practicesPersonalized account management aligned to business KPIsProactive solution checkups and optimization recommendationsOngoing training aligned to changing user rolesObjective guidance untethered from NetSuite sales ‍Customers benefit from comprehensive support coverage by leveraging both ACS and a partner like Seller Universe. ACS provides the backstop of direct vendor access while partners deliver specialized knowledge and context for greater productivity. The combined approach enables issues to be resolved faster while unlocking more platform value.‍NetSuite ACS: A Complete Overview‍NetSuite Advanced Customer Support (ACS) is the vendor's own technical support offering provided to NetSuite customers. It equips users with guidance and assistance to optimize configuration, utilization, and ongoing enhancement of their NetSuite ERP platform.‍Key features and services of ACS include:‍24/7 phone and email access to NetSuite support techniciansGuaranteed initial response times based on case severity Designated account managers for support planning and entitlementsDifferent support tiers aligned to customer needs‍Levels of ACS Support‍NetSuite ACS provides varied support levels to match unique customer requirements:‍Advise: Entry-level support ideal for new customers covers basic troubleshooting and product guidance to ensure a solid onboarding foundation.Monitor: Hands-on support with a designated functional consultant who monitors milestones are met across key workflows and processes. Optimize: For customers with more complex configurations, Optimize delivers deeper and proactive support for maximum utilization. This adds a Customer Success Manager and performance assessments.Architect: The highest tier designed for global and highly customized deployments. Adds an assigned Technical Account Manager for strategic oversight.‍Benefits of NetSuite ACS‍The main benefits NetSuite customers gain through ACS include:‍Direct access to NetSuite product experts who know the software inside and outProactive monitoring and regular platform checkupsGuidance on new functionality and process optimization‍Limitations of NetSuite ACS ‍Some downsides or constraints of reliance solely on vendor ACS:‍Incremental cost increases based on higher tiers of access and supportImpersonal support issues due to high volume of aggregate customers Locked into an annual contract regardless of actual usage or value gained‍Many customers switch to NetSuite Partners for maximum ROI for their support needs.Overview of Partner SupportNetSuite partners are expert implementation and support firms focused exclusively on the NetSuite platform. They provide a range of specialized services designed to help customers get maximum value from their ERP investment. Partners play an integral role by delivering solutions tailored to each organization's unique industry, business model, and objectives.Types of Services Offered‍NetSuite partners offer various services spanning the customer lifecycle including:‍Deployment - New implementations, data migration, integrationsCustomizations - Enhancements for specialized functionalityManaged Services - Ongoing administration and support packagesOptimization - Improving and evolving usage over timeSupport - User training to troubleshooting and upgrade guidanceBenefits of NetSuite Partner Support‍Partnering with a skilled NetSuite service provider yields many benefits:‍Customized Support: Partners provide individualized guidance based on deep understanding of customer goals and contexts. This enables more impactful solutions.Flexibility: Leading partners offer flexible and modular services. Customers can mix and match offerings to meet budget and requirements.Dedicated Attention: Partners provide senior-level, high-touch engagement and accountability across a customer's journey.Types of Support Plans‍NetSuite partners mostly offer two types of support plans:Ad-Hoc PlansFor more transactional or tactical needs, NetSuite partners offer flexible Ad-Hoc support plans. Under this model, customers pay per incident or project for needs as they arise. If an organization only has periodic platform issues or minor enhancements, paying only for specific partner engagements is often the right fit both functionally and economically. The Ad-Hoc approach provides nimble support refinements without unnecessary managed services overhead.Full Managed ServicesFor companies that rely heavily on NetSuite to run business operations, Full Managed Services delivers reliable support coverage on an ongoing basis. This proactive model includes regularly scheduled platform reviews, a technical account manager, and continual optimization to improve business process maturity over time. Instead of reactive troubleshooting, managed services provide end-to-end lifecycle enablement so technology fully aligns to ever-evolving functional requirements. The highest-performing partners offer Managed Services bundled to meet budget thresholds based on company revenue or headcount.‍Comparing ACS vs Partner SupportService Flexibility‍ACS offers tiered support packages but limited ability to customize service levels. Partners provide more tailored and modular options spanning ad-hoc firefighting to optimized managed services. This empowers a better fit to needs and budget. Customization and Personalization‍While ACS furnishes access to technical experts who understand NetSuite intrinsically, the vendor relationship limits customized enhancements aligned to strategic business goals. Specialized partners both conceptualize and deliver personalized solutions factoring industry contexts. Cost Efficiency‍ACS packages risk overspending without full utilization, as high-touch options have high labor costs. Partners enable pay-as-you-go flexibility or bundled managed services, driving higher ROI. The long-term TCO with partners can be lowered by distributing costs against value and outcomes vs. fixed ACS subscription fees.Response Time and Availability‍With massive customer volumes, ACS struggles to match partners’ rapid response times aligned to individual user priorities. Partners average 2-hour SLAs for P1 issues, while ACS urgent response is 8 hours. Users praise partners for 24/7 access and hyper-care during deployments.Strategic Guidance and Expertise‍While ACS resolves tactical issues, partners excel at strategic visioning and capability enhancements per business objectives. ACS acts as a platform mechanic, while partners serve as virtual CIOs. ‍‍Why is Seller Universe the Best NetSuite Support Partner?Comprehensive Solution BreadthSeller Universe provides an unrivaled breadth of solutions spanning financials, integration, automation, analytics, and custom application development. This enables a tailored fit to address diverse pain points out-of-the-box.Global and Local ExperienceWith skilled resources across North America and APAC, Seller Universe delivers in-region support backed by an intimate knowledge of local regulations, languages, and business norms. Our teams blend deep NetSuite expertise with on-the-ground insights.Industry and Process SpecializationSeller Universe offers pre-configured solutions fine-tuned for manufacturing, eCommerce, logistics, demand planning, AP automation, and more. With 300+ projects delivered, we furnish proven, repeatable models aligned to how you operate.Technology Depth and Platform ExpertiseWith 350+ NetSuite certifications and direct participation in NetSuite's product council, our consultants offer an unparalleled technical command of the platform's multidimensional capabilities. We match this with pragmatic implementation experience.Commitment to Continuous InnovationSeller Universe builds on NetSuite's core functionality through 250+ custom SuiteApps, integrations with leading complementary solutions, and our AutomationDrive RPA practice. We commit to continuously expanding what's possible, year after year.Final ThoughtsIn conclusion, NetSuite customers have options for supplementing the vendor’s Advanced Customer Support (ACS) offerings. However, realizing maximum value requires a partner that goes beyond basic break/fix services. The ideal support partner is a strategic advisor guiding customers through the ongoing enhancement of their ERP investment. This drives innovation aligned to business goals versus just maintaining the status quo.‍Of all specialized NetSuite partners, Seller Universe stands out as the clear market leader. By combining technical prowess with pragmatic implementation experience across hundreds of deployments, Seller Universe delivers unmatched ROI. We offer more than software support – We provide customers with a trustworthy, forward-thinking partner ready to evolve systems as needs grow and change.‍