Netsuite

How NetSuite OpenAir Helps Manage Projects and Resource Utilization

Man is working

The professional services industry is worth $6,382 billion each year, with a compound annual growth rate of 6%. Even though the sector is growing quickly, it has a lot of problems, such as managing risks, keeping staff, keeping cash flowing, and grappling with competition.

NetSuite software, like OpenAir, was designed to help you manage professional services projects by helping with resource, expense, and timesheet management. This article will share the features and benefits of NetSuite OpenAir and show how it can support your professional services firm to deliver value for your clients and achieve better business outcomes.

What is NetSuite OpenAir?

If you run a professional service delivery business, you'll know resource optimization is a constant challenge. When managing and assigning work, service providers have to deal with three important project management questions:

  • Do we have the capacity to deliver the work?
  • What is the right mix of skills needed to complete the project?
  • Who are the best employees to deliver maximum value and revenue?

NetSuite OpenAir is a cloud-based solution for automating professional services. It helps with project management and delivery throughout the entire lifecycle of an assignment. It helps businesses and project managers answer these questions quickly and confidently.

OpenAir assists your businesses with:

  • Resource management
  • Project management
  • Time and expense tracking
  • Project accounting
  • Billing and invoicing

NetSuite Openair: Features, Benefits, and How It Can Help Run More Effective Projects

NetSuite OpenAir is a cloud-based SaaS solution that helps professional services businesses run projects with greater efficiency. It provides automation and visibility across your entire business operation, helping you unlock the following:

  • Increased project profitability
  • Real-time insights into projects and your business
  • Efficient billable resource utilization
  • Powerful tools for data-driven solutions

OpenAir is highly flexible and can integrate with any ERP solution you already use. The solution can serve businesses of all sizes, no matter if you're a small team or a multi-subsidiary organization.

Let's explore some of the features and benefits of OpenAir and show how it can help your business.

NetSuite OpenAir Features

NetSuite OpenAir is packed with features that help professional service businesses achieve maximum efficiency. By centralizing project management, resource allocation, and billing, your organization can benefit from greater control and oversight of your services and finances.

Here are the main features of OpenAir you should know.

Project management

NetSuite OpenAir is a cloud-based solution that can help you track and report on project status — anytime and anywhere. Efficient project management is made easy by a collection of tools that support meeting project deadlines and driving maximum productivity and revenues.

Authorized personal benefit from real-time views of each project. Also, OpenAir's advanced modeling tools let project managers run what-if scenarios to find the best combination of staff size, price, billing rates, and profit.

Resource management

OpenAir includes resource management tools that help you get the most value from your employees, no matter where they are based. Professional services businesses face stiff competition. Profitability relies on maximizing productivity and output by matching the right employees to the right projects that allow you to make the most of their time.

Resource allocation tools help you get the most out of your people by putting them to work based on what each project needs. Additionally, OpenAir lets you find the right matches based on skills, interests, experience, and availability.

Project accounting

OpenAir's project accounting capabilities help you deliver projects on time by tracking expenses and revenues — improving project profitability. The robust billing engine ensures accurate invoicing, boosting cash flow in the process. Additionally, advanced revenue recognition functions facilitate the separation of revenue types to meet revenue recognition standards.

Timesheet management

Professional services businesses, especially those with mobile teams, have a hard time keeping track of time and expenses. OpenAir's cloud-based functionality allows teams to generate timesheets from anywhere via mobile or web browser. The data is linked to tools for managing projects, so your records are always up to date and accurate.

Expense Management

Many professional services spend too much time on expense management and reimbursement. However, OpenAir was designed to streamline and automate the process. Your employees can upload expenses to the cloud from any location or device with just a photograph of a receipt. This process ensures your project accounting and billing are always on point.

Dashboards and reporting

Sophisticated, customizable dashboards and reports help project managers gain real-time visibility into pertinent details of any project. Data and metrics can be accessed from everywhere, supporting high-quality decision-making.

Enterprise system integration

One of the most powerful aspects of OpenAir is its ability to integrate seamlessly with your current front and back office systems.

While NetSuite does offer you the opportunity to run your entire business on one unified system, we understand that many organizations have existing software stacks and business processes that they are comfortable with or that have been assembled at considerable expense. OpenAir's flexibility allows you to keep these tools while unlocking the benefits of the cloud.

OpenAir enables you to maintain productive areas of your workflow while boosting efficiency with an end-to-end system that offers excellent automation options and reduces manual processes between services and the wider business.

NetSuite OpenAire works with customer relationship management (CRM) and service resource planning (SRP) systems in the front office. Similarly, it also integrates with back-office accounting and ERP applications.

Collaboration

OpenAir supports better project outcomes by connecting business leaders, project managers, teams, and customers. By making these connections easier with good tools for collaboration, all parties can stay informed and pull in the same direction.

Automated status reports, alerts, document sharing, and messaging tools help spread the word about a project and keep everyone in the loop.

NetSuite OpenAir Benefits

NetSuite OpenAir has shown that it helps companies grow and get bigger by making them more efficient.

Here are a few of the key benefits:

1. Better resource management

Improving your margins while still delivering each project on time requires careful resource allocation. OpenAir simplifies the processes by using simple drag-and-drop tools to help you assign the right resource to each project.

2. Project Financial Management

If you don't keep track of and assign specific project activities to your company's finances, your billing will be wrong and your company will lose money. OpenAir fixes these problems by putting all of your accounting in one place, so you can charge for every service you offer.

3. Track Attributes and Availability

Efficient resource utilization is at the heart of effective project management. Getting the most from your team involves knowing each worker's skillset, experience, and interests, and of course, their availability. Armed with this information, you can deploy resources where they'll do their best work.

4. On-time and on-budget project delivery

OpenAir helps improve collaboration between project managers and teams. The solution lets you keep track of project status and costs, as well as spot possible threats to service-level agreements and take action before it's too late.

5. Real-Time Resource visibility

Optimal decision-making requires reliable data. OpenAir helps you get more out of the consultants you already have because you always know what their status is. You can get more out of your staff and save money on subcontractors by giving downtime to employees or teams.

6. Revenue Recognition

While OpenAir helps you track project billing and expenses, it also allows you to recognize revenue separately. This benefit can help with financial standard compliance and give you better insights into profitability.

What Businesses Can Benefit From A Project Management Solution Like NetSuite Openair?

NetSuite OpenAir can help global service businesses that deal with multi-currency, subsidiary, taxation, and language requirements. It's a great set of tools for the mobile services industry because it can be used well from a distance.

NetSuite OpenAir is a great solution for companies with more than 500 employees that offer professional services. Companies with fewer than 500 employees should also consider NetSuite Services Resource Planning (SRP). It does the same things and has the same features, but it was made with smaller businesses in mind.

Which Suites Offer Openair?

OpenAir is accessible via:

  • Professional Suite for SMB business package
  • The Enterprise Suite package, which includes Resource planning

Is Openair User-Friendly?

OpenAir has lots of powerful features and functions. With such a broad level of capabilities, it can be overwhelming for new users. However, with the right training and guidance, each user can get up to speed and begin to unlock the benefits of the solutions.

Seller Universe helps businesses implement and deploy NetSuite properties like OpenAir. We also provide access to high-quality, expert support to help you get the most from your investment.

Final Thoughts

Seller Universe is a trusted service provider with deep experience assisting businesses like yours in implementing and deploying NetSuite properties. We know the problems that professional services businesses face, and we're here to help you find the best solutions and put them into action.

NetSuite OpenAir can help you get the most from your resources, which is essential in our ultra-competitive modern business environment. So reach out today to discuss how we can assist and support your team with implementing a NetSuite solution that makes a difference to your productivity and bottom line.

Frequently Asked Questions

No FAQs Yet

Latest Articles

NetSuite ACS vs Partner Support: Which One is the Best for You?

NetSuite ACS vs Partner Support: Which One is the Best for You?Getting the proper NetSuite support can make or break your implementation and ongoing success with the platform. But how do you know which support option best fits NetSuite ACS and NetSuite partners? This blog post breaks down the key differences between NetSuite’s Advanced Customer Support (ACS) and NetSuite partner support to help you make the choice that aligns with your business needs.Is your NetSuite implementation being held back by subpar support? Don’t leave your success to chance—understand the differences between NetSuite ACS and partner support to get your business's expertise.This blog post compares NetSuite ACS and partner support to help you determine the right support approach for your organization. We’ll explore the pros and cons of each option, from availability and response times to advanced expertise and cost considerations.‍What is NetSuite Support?NetSuite support assists with the range of ERP and omnichannel commerce capabilities within the NetSuite platform. This includes troubleshooting issues and answering usage questions on:‍NetSuite Financial ManagementNetSuite Order and Billing ManagementNetSuite Inventory and FulfillmentNetSuite CRM and MarketingNetSuite SuiteCommerce SitesNetSuite Reporting and DashboardsNetSuite Workflow AutomationNetSuite Customizations and Integrations‍Reliable support coverage for all NetSuite components is crucial for businesses to keep their systems stable, meet compliance needs, scale growth, and continuously optimize their platform utilization.NetSuite Advanced Customer Support (ACS)‍NetSuite ACS enables self-service access to the company's knowledge base with operational best practice content for finance, orders, inventory, and other areas. Users can also submit tickets for technical issues across modules like financial reporting, order workflows, and custom scripts.‍Dedicated account managers provide guidance on ACS entitlements and bundle purchases. But the support itself is siloed across topic-specific teams versus taking a holistic view of each customer's business priorities.NetSuite Partner Support‍Skilled NetSuite partners have extensive knowledge of the same core areas covered by NetSuite ACS, including:‍Troubleshooting platform errors and bugsAssisting with configuration and customization issuesProviding guidance on standard functionality ‍Additionally, the best NetSuite partners supplement ACS with a wider range of complementary support strengths, such as:‍Faster response times based on focused NetSuite expertiseDirect senior-level support unavailable through standard ACSVertical domain perspective tied to industry best practicesPersonalized account management aligned to business KPIsProactive solution checkups and optimization recommendationsOngoing training aligned to changing user rolesObjective guidance untethered from NetSuite sales ‍Customers benefit from comprehensive support coverage by leveraging both ACS and a partner like Seller Universe. ACS provides the backstop of direct vendor access while partners deliver specialized knowledge and context for greater productivity. The combined approach enables issues to be resolved faster while unlocking more platform value.‍NetSuite ACS: A Complete Overview‍NetSuite Advanced Customer Support (ACS) is the vendor's own technical support offering provided to NetSuite customers. It equips users with guidance and assistance to optimize configuration, utilization, and ongoing enhancement of their NetSuite ERP platform.‍Key features and services of ACS include:‍24/7 phone and email access to NetSuite support techniciansGuaranteed initial response times based on case severity Designated account managers for support planning and entitlementsDifferent support tiers aligned to customer needs‍Levels of ACS Support‍NetSuite ACS provides varied support levels to match unique customer requirements:‍Advise: Entry-level support ideal for new customers covers basic troubleshooting and product guidance to ensure a solid onboarding foundation.Monitor: Hands-on support with a designated functional consultant who monitors milestones are met across key workflows and processes. Optimize: For customers with more complex configurations, Optimize delivers deeper and proactive support for maximum utilization. This adds a Customer Success Manager and performance assessments.Architect: The highest tier designed for global and highly customized deployments. Adds an assigned Technical Account Manager for strategic oversight.‍Benefits of NetSuite ACS‍The main benefits NetSuite customers gain through ACS include:‍Direct access to NetSuite product experts who know the software inside and outProactive monitoring and regular platform checkupsGuidance on new functionality and process optimization‍Limitations of NetSuite ACS ‍Some downsides or constraints of reliance solely on vendor ACS:‍Incremental cost increases based on higher tiers of access and supportImpersonal support issues due to high volume of aggregate customers Locked into an annual contract regardless of actual usage or value gained‍Many customers switch to NetSuite Partners for maximum ROI for their support needs.Overview of Partner SupportNetSuite partners are expert implementation and support firms focused exclusively on the NetSuite platform. They provide a range of specialized services designed to help customers get maximum value from their ERP investment. Partners play an integral role by delivering solutions tailored to each organization's unique industry, business model, and objectives.Types of Services Offered‍NetSuite partners offer various services spanning the customer lifecycle including:‍Deployment - New implementations, data migration, integrationsCustomizations - Enhancements for specialized functionalityManaged Services - Ongoing administration and support packagesOptimization - Improving and evolving usage over timeSupport - User training to troubleshooting and upgrade guidanceBenefits of NetSuite Partner Support‍Partnering with a skilled NetSuite service provider yields many benefits:‍Customized Support: Partners provide individualized guidance based on deep understanding of customer goals and contexts. This enables more impactful solutions.Flexibility: Leading partners offer flexible and modular services. Customers can mix and match offerings to meet budget and requirements.Dedicated Attention: Partners provide senior-level, high-touch engagement and accountability across a customer's journey.Types of Support Plans‍NetSuite partners mostly offer two types of support plans:Ad-Hoc PlansFor more transactional or tactical needs, NetSuite partners offer flexible Ad-Hoc support plans. Under this model, customers pay per incident or project for needs as they arise. If an organization only has periodic platform issues or minor enhancements, paying only for specific partner engagements is often the right fit both functionally and economically. The Ad-Hoc approach provides nimble support refinements without unnecessary managed services overhead.Full Managed ServicesFor companies that rely heavily on NetSuite to run business operations, Full Managed Services delivers reliable support coverage on an ongoing basis. This proactive model includes regularly scheduled platform reviews, a technical account manager, and continual optimization to improve business process maturity over time. Instead of reactive troubleshooting, managed services provide end-to-end lifecycle enablement so technology fully aligns to ever-evolving functional requirements. The highest-performing partners offer Managed Services bundled to meet budget thresholds based on company revenue or headcount.‍Comparing ACS vs Partner SupportService Flexibility‍ACS offers tiered support packages but limited ability to customize service levels. Partners provide more tailored and modular options spanning ad-hoc firefighting to optimized managed services. This empowers a better fit to needs and budget. Customization and Personalization‍While ACS furnishes access to technical experts who understand NetSuite intrinsically, the vendor relationship limits customized enhancements aligned to strategic business goals. Specialized partners both conceptualize and deliver personalized solutions factoring industry contexts. Cost Efficiency‍ACS packages risk overspending without full utilization, as high-touch options have high labor costs. Partners enable pay-as-you-go flexibility or bundled managed services, driving higher ROI. The long-term TCO with partners can be lowered by distributing costs against value and outcomes vs. fixed ACS subscription fees.Response Time and Availability‍With massive customer volumes, ACS struggles to match partners’ rapid response times aligned to individual user priorities. Partners average 2-hour SLAs for P1 issues, while ACS urgent response is 8 hours. Users praise partners for 24/7 access and hyper-care during deployments.Strategic Guidance and Expertise‍While ACS resolves tactical issues, partners excel at strategic visioning and capability enhancements per business objectives. ACS acts as a platform mechanic, while partners serve as virtual CIOs. ‍‍Why is Seller Universe the Best NetSuite Support Partner?Comprehensive Solution BreadthSeller Universe provides an unrivaled breadth of solutions spanning financials, integration, automation, analytics, and custom application development. This enables a tailored fit to address diverse pain points out-of-the-box.Global and Local ExperienceWith skilled resources across North America and APAC, Seller Universe delivers in-region support backed by an intimate knowledge of local regulations, languages, and business norms. Our teams blend deep NetSuite expertise with on-the-ground insights.Industry and Process SpecializationSeller Universe offers pre-configured solutions fine-tuned for manufacturing, eCommerce, logistics, demand planning, AP automation, and more. With 300+ projects delivered, we furnish proven, repeatable models aligned to how you operate.Technology Depth and Platform ExpertiseWith 350+ NetSuite certifications and direct participation in NetSuite's product council, our consultants offer an unparalleled technical command of the platform's multidimensional capabilities. We match this with pragmatic implementation experience.Commitment to Continuous InnovationSeller Universe builds on NetSuite's core functionality through 250+ custom SuiteApps, integrations with leading complementary solutions, and our AutomationDrive RPA practice. We commit to continuously expanding what's possible, year after year.Final ThoughtsIn conclusion, NetSuite customers have options for supplementing the vendor’s Advanced Customer Support (ACS) offerings. However, realizing maximum value requires a partner that goes beyond basic break/fix services. The ideal support partner is a strategic advisor guiding customers through the ongoing enhancement of their ERP investment. This drives innovation aligned to business goals versus just maintaining the status quo.‍Of all specialized NetSuite partners, Seller Universe stands out as the clear market leader. By combining technical prowess with pragmatic implementation experience across hundreds of deployments, Seller Universe delivers unmatched ROI. We offer more than software support – We provide customers with a trustworthy, forward-thinking partner ready to evolve systems as needs grow and change.‍